FAQ - Ordering Online
FAQ- CONTENT
Delivery
Freight under 32kg 7,90 £
Freight over 32 kg 79 £
Hot tub / pcs 100 £
All of our shipments are provided by NTG. Shipments are delivered all the way to your door. A shipping agent will call you before distribution.
Orders received by 1pm on weekdays will generally be shipped the same day. If we are unable to deliver all of the products you have ordered at one time, we will contact you to agree on any partial delivery. Orders are posted from our warehouse in Finland every Wednesday and Thursday.
Basically, delivery times are 4-14 days all over Europe. Please be aware that the delivery time may be slightly longer than this.
Payment and delivery
Orders are collected from the online shop selection by adding the products to the shopping basket. The order is confirmed by using the check-out functionality in the online shop to pay for the purchase. By confirming an order, you accept these terms and conditions, product pricing and shipping costs. An e-mail confirmation will be delivered in case an e-mail address is provided by the time of confirming the order. The e-mail confirmation lists the products ordered and the price breakdown.
The e-commerce agent is Klarna Bank Ab. Payment is secure because all transaction data is transmitted over an encrypted connection so that no third party can see the transaction data. A transaction occurs between an e-commerce customer and an e-commerce company. E-commerce is responsible for all trade-related obligations. Read more about Klarna payment terms: klarna.com/uk.
Klarna payment methods:
Pay now.
We accept all major cards and other APMs.
Pay later.
Pay for goods 14 or 30 days after delivery.
Slice it.
Pay at their your pace with easy consumer finance.
The customer has a right to change or return ordered products during 14 days of receiving the order. The customer has a right to change or return all or part of the products in the order. The changed and returned products must be unused and in the original packaging.
If you want to return or exchange products, first contact the online store and ask for return instructions. The customer is responsible for the postage costs arising from the return. If you want to return the product, please contact our customer service by phone or email.
Please include your name, contact information and account number in the refund for a possible refund.
The customer has right to cancel an order before the order is dispatched. The cancellation must be done in written by an e-mail to info@rexnordic.com.
The online shop is liable for defects in the sold products according to the applicable law. Please contact the customer support immediately in a case of reclamation. The consumer has a right to file a dispute in the Consumer Disputes Board in a case of dispute between the online shop and the consumer.