Everything about shipping, taxes, payment and delivery for orders placed in our US and Canadian store.
How much does shipping cost?
Shipping cost is calculated at checkout, based on the delivery address and the size of the products in your order. You will see the exact amount before you pay. Sales tax/GST is added at checkout.
Who delivers my order, and how fast?
Direct delivery from our warehouses — US orders ship from our Denver, CO and Detroit, MI warehouses; Canadian orders from Calgary, AB and Toronto, ON. You will see the delivery estimate for your address at checkout. Pallet deliveries are curbside and the carrier calls ahead to schedule.
Do I pay sales tax?
United States: sales tax is calculated at checkout based on your state. Canada: GST/HST (and PST where applicable) is calculated at checkout.
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, Diners, PayPal, Apple Pay, Google Pay and Shop Pay.
Can I change or cancel my order?
Yes — contact us the same business day and we'll catch it before it ships. USA: usa@rexnordic.com · +1 (855) 578-9090. Canada: ca@rexnordic.com · +1 (855) 508-9090.
Can I return a product?
You may return products within 30 days of delivery. Products must be unused and in the original packaging, and a return authorisation (RMA) number must be requested from us before shipping anything back. Return freight is paid by the customer, and palletised goods are subject to a restocking fee. Contact USA: usa@rexnordic.com · Canada: ca@rexnordic.com to start a return.
How do I track my order?
You'll get a tracking link by email as soon as the shipment is booked.
What if the delivery is damaged?
Note any damage on the delivery receipt before signing, photograph it, and report it within 5 business days via our freight-complaint form. Transport damage is handled separately from returns.
More questions? See our USA & Canada FAQ or contact our team.