FAQ – Rex Nordic Store

How can we help?

Select a topic below to browse frequently asked questions and self-service resources.

Heaters

Questions about AH-series infrared bio/diesel heaters — fuel, operation, maintenance.

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Air conditioners

Portable air conditioning questions — HSC spot coolers and HP series.

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REX evaporative coolers

REX14000, REX25000 and REX48000 — setup, water, maintenance.

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Ordering online

Payment methods, delivery times, and how online orders work.

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Warranty

Full warranty conditions — what is covered, duration, claim process. Activate the additional 1-year warranty by registering your product.

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Reclamations

Issue with a product? File a reclamation request.

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Freight complaints

Did you receive a damaged delivery? File a freight complaint so we can help.

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