Everything about shipping, taxes, payment and delivery for orders placed in our US and Canadian store.
How much does shipping cost?
Shipping cost is calculated at checkout, based on the delivery address and the size of the products in your order. You will see the exact amount before you pay. Sales tax/GST is added at checkout.
Who delivers my order, and how fast?
Direct delivery from our warehouses — US orders ship from our Denver, CO and Detroit, MI warehouses; Canadian orders from Calgary, AB and Toronto, ON. You will see the delivery estimate for your address at checkout. Pallet deliveries are curbside and the carrier calls ahead to schedule.
Do I pay sales tax?
United States: sales tax is calculated at checkout based on your state. Canada: GST/HST (and PST where applicable) is calculated at checkout.
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, Diners, PayPal, Apple Pay, Google Pay and Shop Pay.
Can I change or cancel my order?
Yes — contact us the same business day and we'll catch it before it ships. USA: usa@rexnordic.com · +1 (855) 578-9090. Canada: ca@rexnordic.com · +1 (855) 508-9090.
Can I return a product?
Unopened, unused products in their original factory-sealed packaging can be returned within 15 calendar days of delivery. A Return Goods Authorization (RGA) number must be requested from us before shipping anything back. Return freight is paid by the customer, and approved returns are subject to a 25% restocking fee. Contact USA: usa@rexnordic.com · Canada: ca@rexnordic.com to start a return. Full details: Return Policy.
How do I track my order?
You'll get a tracking link by email as soon as the shipment is booked.
What if the delivery is damaged?
Inspect the shipment before you accept it. Write any visible damage on the delivery receipt before the driver leaves and take photos — never sign for a shipment as received in good condition if you can see damage. If the product is clearly unusable, refuse the delivery and contact us. Damage found after unpacking must be reported within 3 calendar days of delivery; keep all packaging. Freight damage is handled separately from returns — see our Return Policy.
More questions? See our USA & Canada FAQ or contact our team.